No less important than the traveling and promotion by our salespeople, is the attention given by our staff to our customers’ orders, inquiries and problems. We believe that no export order should be treated perfunctorily. Due to the special requirements of each export market and to ensure prompt communication with our customers on order specifications and deliveries, we maintain a highly responsive Customer Service Department. This team also efficiently handles the special formalities in financing, shipping, compliance and servicing our customers in various parts of the world. In addition, Hockman-Lewis has made a major investment in developing proprietary export software that speeds the processing of orders and export documentation. The increased efficiency allows Hockman-Lewis’ staff to focus more on providing our customers faster and more personalized services.